Call handling and call centre support servicesEvery call answered, 24 hours a day
Call handling and call centre support are essential to any modern business. Our team handles any volume you need, on a 24/7 SLA, with your customers in mind.
Alcumus Gold
Support Services, at a glance
- Inbound and outbound calls
- Emergency response handling
- Call logging and reporting
- Multilingual support
Professional service desk and call handling
We offer professional service desk and call handling designed to cut unnecessary spending. When you use our call answering support and infrastructure, tasks are logged in our CAFM system to your requirements.
That gives you seamless integration with your team, 24 hours a day, 365 days a year.
Every kind of call, handled
Built around the calls your sector gets
The systems behind every call
KAVEX logs every call and tracks every job to completion
Our CAFM software, KAVEX, provides real-time call logging and job monitoring to completion. It is AI-enabled software designed to collect, store, organise and use your data in the way that best improves service delivery and drives efficiencies.
Full reports cover compliance, service level agreements, jobs completed and outstanding, and time to complete. AI-led natural language and FAQ queries produce leadership reports, all through a RAG system and governance architecture built for 99.999% accuracy.
- Real-time call logging
- Job monitoring through to completion
- Compliance and SLA reporting
- Leadership reports from plain-language questions
Four steps to a helpdesk that runs itself
Initial consultation
Tell us about your business, call volumes, how calls should be handled and any industry needs.
Service customisation
We design your call handling, including routing, CRM integration and global support.
Onboarding
We install the technology, connect your systems and train your team on our processes.
Ongoing support
Routine status updates, reviews and changes keep the service at the level you need.
Why choose our call handling and support
Accredited, audited, and trusted with estates like yours.
Support Services questions
Can’t find what you need? Our team answers within one working day.
Ask us a questionWhat types of calls can your team handle?
All kinds, from general customer questions, technical support, orders and appointments through to emergencies, tailored to your needs.
How do you keep data secure?
Sensitive data is protected through encryption, access controls and external audits.
Can you integrate with our facilities management systems?
Yes. Our call handling connects to the systems you already use, so information and workflow move between them.
How do you handle out-of-hours and emergency calls?
Our team answers around the clock and escalates urgent issues straight away.
How do we set the service up?
We agree your needs, define the services, introduce them to your account and follow up to make sure they deliver.
Local teams, every sector
UK major cities
UK logistics hubs
Other services on the same contract
Hard FM
Proactive and reactive building fabric maintenance, by our own engineers.
MEP
Mechanical, electrical and plumbing, serviced and kept compliant.
Fire and Life Safety
Fire alarms, emergency lighting and fire doors, tested and kept compliant.
Cleaning
Office, industrial and commercial cleaning for a more hygienic workspace.
Grounds and Landscaping
Attractive, safe external space, all year round.
Workplace Solutions
From a single ergonomic chair to a full turnkey fit-out.
Security
Guarding, CCTV and biometric access, for protection and peace of mind.
Energy, ESG and Air Quality
Regulations navigated, compliance kept at every step.
Customer stories and guides
05.11.2025Customer storyCosentino – Successful FM Solution Across 7 UK SitesCosentino achieved a successful bespoke FM solution with Precision FM, streamlining services and improving efficiency across 7 UK sites. Read the full case study.
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19.12.2024Support ServicesCan Outsourcing Really Solve Your Call Centre Staffing Challenges?In the current world of business, it is impossible to overemphasize the importance of delivering high-quality customer service. It can be a problem to keep a fully staffed, well-functioning call centre within an organization. From recruiting and training employees to developing and maintaining facilities and controlling turnover, the pressure is high for many companies. It…Read more
26.05.2025Facility ManagementWhat is Facilities Management Software and How Can it Benefit Your Business?Facilities management is more than just fixing light bulbs and random cleaning; it’s a complex operation that makes sure your environment is maintained at the highest standards. It involves ensuring the repairs are done on time, managing health and safety procedures, waste disposal, and emergency preparedness. It’s also about planning for the future and making…Read more
18.12.2024Support ServicesSave Time and Money: How Outsourced Call Center Services Transform BusinessesThe modern market is continually evolving, and companies are experiencing a lot of pressure to work as efficiently as possible while maintaining high-quality service levels. Handling an in-house call center can prove to be time-consuming and expensive, apart from diverting resources away from the core areas of specialization. However, this is where outsourced call center…Read more
Get a call handling quote
Tell us about your call volumes and hours. A named account manager comes back within one working day with a plan and a price.